Frequently Asked Questions
Complete with answers!
DTFA is a luxury brand of Digital Fine Art Prints by artist Dan Turner. DTFA sells Fine Art Canvas and Paper Prints worldwide through this online store.
Artist. Creative Director. Musician. Dan grew up in Colorado, attended the Colorado Institute of Art and Colorado State University. He founded a graphic design firm and advertising agency in his 20s. He established an independent marketing consultancy in southern California in his 30s, serving both domestic and international corporate clients. He began his love affair with fine art in the mid 1990s and found a receptive audience for his creations.
He currently works from his studio in Sedona, Arizona, a scenic global crossroads of artists, musicians and outdoor enthusiasts.
Yes. Custom sizes are available for all DTFA canvas and paper prints. The most popular sizes for each work are offered here. If you are buying to fit a specific space dimension please click here to contact us with your requirements.
We recommend that all paper prints be mounted by experienced professionals. Always handle your paper print with care. Ensure that your art is cold mounted only. We recommend mounting on a completely smooth, high-quality, dimensionally stable substrate. For best results, use a solvent acrylic adhesive with built-in UV inhibitors. Please be aware that mounting your art on a softer surface (such as foam core) will increase the likelihood that the image will develop orange peel, or subtle dimpling, on the surface.
Please know that if your art print is damaged from handling or during the mounting process, Dan Turner Fine Art is not liable for the damage or replacement costs. Be sure to use a reputable and insured frame shop to mount or frame your art.
All DTFA Stretched Canvas Prints will be delivered to you “ready to hang” with pre-attached hanging wire, mounting hooks, and nails.
Image Surface: Extreme caution should be used whenever it is necessary to clean the surface of your Fine Art. Per the manufacturer’s instructions, dust the picture glazing with a soft, damp cloth or chamois. Apply only light pressure, rinse with clean water, and dry by blotting the cloth. Dry or gritty cloths may cause surface scratches and create a static electric charge on the surface.
Do not use window cleaning sprays, kitchen scouring compounds, or solvents such as acetone, gasoline, or lacquer thinner to clean the art, as this may cause permanent damage to your image.
Lighting your image properly involves using a mixture of spotlights and spreads. The proper degree of spread will depend on the distance of the light fixture from the photograph. While several light bulbs can sufficiently light your image, MR16 halogen bulbs are used in many fine art galleries. It is best to seek the advice of an electrician or lighting professional to ensure the proper installation of lighting to complement your space.
Next to each image, first select either Stretched Canvas or Archival Paper Print. Next select the size. Then click the Add to Cart button. When you’re ready to complete your order, click “Proceed to checkout” from within your cart and follow the instructions.
If you need assistance completing your order or have a question, we are here to help. You can email us by simply clicking here.
We accept Visa, MasterCard, American Express and PayPal.
Your credit card or payment service will be billed at time of order.
Your art will usually arrive within eleven (11) to fourteen (14) business days from time of order, depending on the destination as well as the time it takes to clear customs if the work is shipped internationally. From time of shipping, the artwork will usually arrive at its final destination between seven (7) to ten (10) business days, barring any delays due to customs clearance.
Common Reasons for Delivery Delays
If you live in an area experiencing severe weather, natural disasters, or any other unforeseen major events, your package may be delayed. Please add an additional 2 – 3 business days to the estimated delivery date of your order.
Also, in some countries, the customs clearing process may take as long as 30 days. Please check your government’s international shipping policies for more detailed information.
Yes. If for any reason you are not completely satisfied with a Dan Turner Fine Art purchase, you may return it (you are responsible for applicable return shipping costs) within 14 days of receipt and receive store credit for a future purchase.
DTFA does not offer a “buy back” program. Additionally, when it comes to the potential selling of any piece in your collection, DTFA does not handle or participate in third party transactions or secondary market sales. We strongly suggest doing thorough market research and consulting a certified professional appraiser. They will be able to assist in answering more detailed questions about this process.